Privacy Policy

Australian Privacy Policy

APP Privacy Policy

Your personal information is important to us and we are committed to dealing with your personal information in a secure and professional manner.

TravelSIM’s Australian Privacy Policy (APP) has been developed in accordance with the 13 Australian Privacy Principles that replaced the National Privacy Principles on 12 March 2014.


TravelSIM collects your personal information so that we can provide you with the TravelSIM mobile service.

The type of personal information we collect includes your name, address, telephone numbers, date of birth and any additional information you provide to use.

We only collect information directly from you unless you authorise for another person to provide the information. .

We collect personal information from you when you interact with us online or over the phone.


The personal information you provide TravelSIM is used for purposes related to our primary business operations, which is providing a telecommunication product.  Examples of when we use your information include:

  • processing your orders or applications;
  • providing you with products and/or services requested;
  • administering your account;
  • dealing with requests, enquiries or complaints and other customer care related activities;
  • marketing our products and services generally;
  • contacting you about our companies` products and services;
  • registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our loyalty or reward programmes and other similar schemes; and
  • carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.

We may also use your personal information for purposes related to those described above which would be reasonably expected by you. For example, we may use your personal information to keep you informed about features of our telecommunications services  or publish testimonials submitted by you.

We will not use your information for purposes other than described above unless we have your consent or there are specified law enforcement or public health and safety reasons’

Interacting with TravelSIM

If you contact TravelSIM with a general question we may interact with you anonymously or through the use of pseudonym.

However,  as a telecommunication service provider, we are required to collect true and accurate personal information about you before we can activate and provide the service to you.  We are therefore unable to interact with you anonymously or through the use pseudonym for the provision of the service.

Direct Marketing

From time to time we may send you marketing or promotion material.  We will only sent this to people who have opted into receiving marketing material.

To opt-out of receiving certain TravelSIM marketing materials, please contact TravelSIM via our website  or directly to:

Please note that TravelSIM will still need to send you essential information about your account or changes to your service.

Sharing your Personal Information

TravelSIM may disclose or receive personal information or documents about you to/from:

  • credit providers or credit reporting agencies for the purposes permitted under the Privacy Act;
  • law enforcement agencies to assist in the prevention of criminal activities;
  • our service and content providers, dealers and agents, for purposes that are related to providing you with a telecommunications service which would be reasonably expected.

Unless you consent, we will not disclose your personal information to third parties.

Overseas Disclosure

In the event, you require higher-level technical support, we may be required to disclose your personal information to the TravelSIM worldwide support team.  For TravelSIM telephone numbers that start with 372, the support team is located in Estonia and for TravelSIM telephone numbers that start with 04, the support team is located in the Netherlands.  

TravelSIM’s use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how you use the site.

Cookies are used to store information, such as the time that the current visit occurred, whether you have been to the site before and what site referred you to our web page. 

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. 

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. 

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policyand for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Third Parties

Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our website, our app and elsewhere on the internet and other apps and use that information to provide measurement services and target ads.

Cookies do not contain any Personal Information about you and therefore cannot be used to identify you personally. However, cookies assist us in tracking which of our features you like best. Therefore, cookies enable us to customize our content according to your preferences.

You have the ability to accept or decline cookies by modifying your browser settings. Our Sites are viewable even if you disable the cookie function on your browser.

To opt-out of the collection and use of this information for ad targeting purposes, please contact TravelSIM via our website or directly to:

Security of your Personal Information

We stored your personal information in a secure environment protected from unauthorised access, modification or disclosure in Australia.

While we endeavour to only hold personal information that is accurate, complete and up-to-date, if you become aware this information is no longer accurate, complete or up-to-date please contact us to correct the information.

How to access your Personal Information
Upon your request, TravelSIM will provide access to your personal information we hold, except in certain prescribed circumstances, including emergency situations, specified business imperatives, or law enforcement.

How to contact us

If you have any queries, questions, concerns or wish to make a complaint regarding how we deal with your personal information  please contact Customer Support on 1300 851 676 or via email, either through our website or directly to:


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