TravelSIM - What you want when you travel

Coverage and rates for data, calls and text can be found here .

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To access data with your  TravelSIM:

1. Insert the TravelSIM into your device
2. Turn data roaming on (leave Data Roaming off when not in use or in WiFi zones)
3. Enter the internet settings into your handset:

       APN: travel.apn
       Username: Leave Blank
       Password: Leave Blank

Where do I find the APN settings on my phone?

iPhone - Settings > Cellular or Mobile > Cellular or Mobile Data Network > Mobile Data APN
Android - Menu > Settings > Wireless & Networks > Mobile Networks > Access Point Names
iPad - Settings > Mobile Data Network
Windows - Settings > Access Point
Other phones - Settings > Internet Settings

If you need further assistance don't hesitate to contact us on +61 2 8668 7500.

Not what you're looking for? Let us know below.

Not what you're looking for? Let us know below.

If you are not getting any signal on your TravelSIM, your device may be showing SOS or no network, please try the below steps:

1. Turn your phone completely off, wait 15 seconds and then switch it back on (this solves many connection errors).
2. Try to manually connect to a network. To do this, go to your Settings and Network Settings in your handset and change network selection to Manual. Select a carrier and wait a few moments.
3. Try the SIM card in another handet (this will isolate if there is a handset or SIM card issue).

If the above steps don't work, please give us a call on 1300 851 676 or +61 2 8668 7500, we are happy to help.

To check your balance: 

• Use our FREE TravelSIM App - the easiest option
• Dial *101# into the handset (like a phone call) and the balance will appear on the screeen
• Log into your account
• Send a SMS with the word BALANCE to +61 427 841 501
• Call or web chat to our 24/7 Australian-based Customer Support Team on +61 2 8668 7500

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Your credit is valid for six months from your last recharge.  If you wish to save any unused credit, you can simply recharge within six months and your credit will roll over for an additional six months.

Data packs are valid for 30 days from the first connection to an eligiible network overseas.

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Let us know your question below.

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If your phone displays messages such as SOS only, SIM restricted or SIM lock try switching your phone off and on again.

As your phone is in a roaming environment, it is recommended to turn your phone off more regularly to allow the phone to refresh itself.  

If the problem remains, your phone is locked to your service provider.  

Your phone must be unlocked for the TravelSIM to work.

For more information about unlock please click here

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If you experience an issue with your TravelSIM, please try the following:

• turn your phone off and on.  As your phone is in a roaming environment, it is recommended to turn your phone off more regularly to allow the phone to refresh itself.  
• call through the TravelSIM app.
• check the number is dialled in full international format.
• ensure your phone is connected to a network.

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If you are experiencing an issue with sending SMS, please try the following:

• delete any failed or pending SMS, turn your phone off and on and try again.
• text from the TravelSIM app.
• check  the number is dialled in full international format.

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For instructions to access data with TravelSIM CLICK HERE.

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